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SaaS 3 emails
Churn Prevention
A 3-email sequence triggered by usage drop-off. Re-engages at-risk users before they cancel.
1
7 days inactive We noticed you have not logged in
Soft check-in with value reminder
2
14 days inactive Need help with [feature]?
Offer support and resources
3
21 days inactive Your account: what happens next
Direct conversation about their needs
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